Support
Let’s get the sound moving again.
Find a quick answer below, or email us directly. We normally reply within two business days.
Still stuck? Tell us what happened.
Include your iPhone model, iOS version, active audio route, and the step where the issue appeared.
Fast answers
Why does Speaker Cleaner say to use the iPhone speaker?
The cleaning and sound-test profiles are designed for the built-in speaker. Disconnect headphones, Bluetooth, AirPlay, or other audio devices, then choose Check again.
Does Speaker Cleaner listen to or diagnose my speaker?
No. Speaker Cleaner never requests microphone access, records audio, or assigns a diagnostic score. Use the reference sound test and judge the result yourself.
Will it definitely remove water or repair my speaker?
No sound utility can guarantee that. The guided tone may help move trapped water, but it cannot repair physical damage or replace professional service.
What volume should I use?
Start at a comfortable moderate volume with the speaker away from your ears. Stop if the sound is uncomfortable or distorted. Speaker Cleaner never changes system volume for you.
Why did playback stop?
A route change, call, Siri, another audio session, locking the phone, or leaving the app can stop playback for safety. Return to Speaker Cleaner, confirm the built-in speaker is active, and try again.
Did an interrupted session use my included cleaning?
No. Only a genuinely completed guided cleaning consumes the included session. Stopped, interrupted, blocked, or failed attempts remain available.
How do I restore Lifetime Access?
Open Settings in Speaker Cleaner and choose Restore Purchases. Use the same Apple Account that made the original purchase.
How do I turn off product analytics?
In version 1.1 and later, open Settings and disable Share usage data. This does not change your purchases or tools. If you re-enable it, analytics resumes on the next launch.
Can I request a refund?
Apple handles App Store billing and refunds. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
Billing and refunds
Apple handles purchases, restoration, and refund decisions.
Open Apple’s purchase support